Shipping policy

Thank you for shopping with Ramadame.

This Shipping Policy explains our shipping destinations, order cutoff time, processing time, estimated transit time, shipping costs, tracking information, and other delivery-related terms for orders placed through www.ramadame.com.

1. Shipping Destinations

Ramadame currently ships to eligible delivery addresses within the United States.

Shipping availability is confirmed during checkout after the customer enters a complete delivery address. We currently do not offer international shipping through this shipping policy.

2. Shipping Costs

Ramadame provides free standard shipping on all eligible United States orders.

There is no minimum order value required to qualify for free standard shipping. Any applicable shipping cost will be clearly displayed at checkout before payment is completed.

3. Order Cutoff Time

Our daily order cutoff time is:

12:00 AM Eastern Time (ET)

Orders received after the cutoff time will begin processing on the next business day.

4. Business Days

Our order processing and transit estimates are calculated using business days.

Business days are Monday through Friday, excluding Saturdays, Sundays, and U.S. public holidays.

Orders placed on weekends or public holidays will begin processing on the next available business day.

5. Order Processing Time

Orders are generally processed within:

1–3 business days

Processing time begins after payment has been successfully authorized and the order has been accepted.

Order processing may include payment verification, order review, product preparation, packaging, and transfer to the applicable shipping carrier.

If additional order or payment verification is required, we may contact the customer using the email address or telephone number provided during checkout. This may delay processing until the required information is received.

6. Estimated Transit Time

After an order has been processed and shipped, the estimated transit time is:

6–9 business days

Transit time is the estimated period between the carrier receiving the package and the package being delivered to the customer.

7. Total Estimated Delivery Time

The total estimated delivery time consists of processing time and transit time:

  • Processing time: 1–3 business days
  • Transit time: 6–9 business days
  • Total estimated delivery time: 7–12 business days

Delivery estimates begin after payment authorization and are calculated in business days.

These timeframes are estimates and are not guaranteed delivery dates. Carrier delays, severe weather, public holidays, high order volume, incorrect address information, and other circumstances outside our reasonable control may affect delivery.

8. Order Confirmation

After an order is successfully placed, an order confirmation will be sent to the email address provided during checkout.

Please review the order confirmation carefully and contact us promptly if you notice an incorrect product, size, color, shipping address, or other order information.

Receiving an order confirmation means that we have received your order. It does not mean that the order has already been shipped.

9. Shipping Confirmation and Tracking

When your order has been shipped, we will send a shipping confirmation email containing tracking information when available.

Please allow reasonable time for tracking information to become active after receiving the shipping confirmation. A carrier may need additional time to scan and update the package in its tracking system.

Customers are responsible for monitoring the tracking information and ensuring that someone can receive the package when necessary.

10. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please verify the following information before submitting your order:

  • Recipient’s full name
  • Street address and apartment or unit number, when applicable
  • City, state, and ZIP code
  • Email address
  • Telephone number

Ramadame is not responsible for delays, failed deliveries, or additional costs caused by incomplete or inaccurate shipping information provided by the customer.

If you discover an address error, contact us as soon as possible. We will try to assist, but address changes cannot be guaranteed after an order has entered processing or has been shipped.

11. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at hello@ramadame.com.

We will make a reasonable effort to accommodate the request before the order is processed. However, changes and cancellations cannot be guaranteed once fulfillment or shipping has started.

If an order has already shipped, it must be handled according to our Return & Refund Policy after delivery.

12. Delivery Delays

Occasionally, an order may be delayed because of circumstances outside our reasonable control, including:

  • Severe weather or natural events
  • Carrier service interruptions
  • Transportation delays
  • High seasonal shipping volume
  • U.S. public holidays
  • Incorrect or incomplete shipping information
  • Address verification or payment verification
  • Other unexpected carrier or logistics issues

If tracking has not updated for several business days or your package has not arrived within the estimated delivery period, please contact us so we can review the shipment.

13. Packages Marked as Delivered

If tracking shows that a package has been delivered but you cannot locate it, please:

  1. Check around the delivery location, mailbox, entrance, garage, or other secure areas.
  2. Ask household members, neighbors, building staff, or reception personnel whether they accepted the package.
  3. Allow up to one additional business day, as some carriers may update tracking shortly before final delivery.
  4. Contact the shipping carrier using the tracking number.
  5. Contact Ramadame if the package still cannot be located.

We will review the available tracking information and assist with the applicable next steps. The final resolution may depend on the carrier’s investigation and delivery confirmation.

14. Returned or Undeliverable Packages

A package may be returned to the sender because of:

  • An incomplete or incorrect address
  • An unavailable recipient
  • An unclaimed package
  • A refused delivery
  • Carrier access restrictions
  • Other delivery issues outside Ramadame’s control

If a package is returned because of information supplied incorrectly by the customer or because delivery was refused, the customer may be responsible for additional shipping costs associated with reshipping the order.

We will contact the customer when a returned package is received and provide the available options.

15. Damaged or Incorrect Deliveries

Please inspect your order promptly after delivery.

If your package or product arrives damaged, defective, or different from what you ordered, contact us at hello@ramadame.com within the applicable 30-day return period.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Photographs of the external packaging and shipping label when relevant

Do not discard the product or packaging while the issue is being reviewed. We will provide the appropriate instructions after reviewing the information.

16. Contact Information

For questions concerning order processing, shipping, tracking, or delivery, please contact us:

Store Name: Ramadame

Website: www.ramadame.com

Email: hello@ramadame.com

Phone: +1 216-813-6177

Business Address:
931 E 17th St
Hialeah, FL 33010
United States

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM Eastern Time (ET)
Saturday–Sunday: Closed
Closed on U.S. public holidays

We aim to respond to customer inquiries within 24–48 business hours.

The business address listed above is provided for business contact purposes and should not be used as a return address unless our customer service team specifically instructs you to send a return there.