Privacy policy

Ramadame operates this online store and website, including the related information, content, features, tools, products, and services made available to customers (collectively, the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how Ramadame (“we,” “us,” or “our”) collects, uses, processes, and discloses your personal information when you visit or use the Services, make a purchase or other transaction, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, processing, or disclosure of personal information, this Privacy Policy will control.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understand the practices described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another individual.

Personal information does not include information collected anonymously or information that has been de-identified so that it cannot reasonably be linked to an identifiable person.

Depending on how you interact with the Services, where you live, and what is permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact information, including your name, email address, telephone number, billing address, and shipping address.
• Payment and financial information, including payment method, payment confirmation, billing details, transaction information, and payment card information processed by Shopify and supported payment providers.
• Account information, including account login credentials, preferences, and settings, when customer account features are used.
• Order and transaction information, including products you view, place in your cart, purchase, return, exchange, or cancel, as well as your order history and transaction status.
• Customer service information, including information included in messages, inquiries, return requests, refund requests, reviews, or other communications sent to us.
• Device and network information, including your device type, browser type, operating system, IP address, network connection, and other unique identifiers.
• Website usage information, including information about how and when you browse, interact with, or navigate the Services.
• Marketing and advertising information, including your interactions with marketing emails, advertisements, promotional campaigns, and website tracking technologies.
• Inferences, including information inferred from your activity or preferences where permitted by applicable law.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you place an order, create an account, subscribe to marketing communications, contact customer support, request a return or refund, or otherwise provide information to us.
• Automatically through the Services, including through your browser, device, cookies, pixels, tags, and similar technologies when you visit or interact with our website.
• From Shopify and service providers, including providers that support checkout, payment processing, fraud prevention, website hosting, analytics, customer service, shipping, fulfillment, and other business operations.
• From advertising and business partners, including platforms used to measure advertising performance or provide marketing services.
• From other third parties, where permitted by applicable law.

How We Use Personal Information

Depending on how you interact with us and the Services, we may use personal information for the following purposes:

Providing and Improving the Services

We may use personal information to:

• Process payments and complete purchases
• Confirm, process, fulfill, and deliver orders
• Send order confirmations, shipping notifications, and other service-related messages
• Process returns, refunds, exchanges, and cancellations
• Maintain and manage customer accounts
• Remember customer preferences and shopping activity
• Provide requested products and services
• Improve website functionality, product offerings, and customer experience
• Personalize certain features or product recommendations where permitted

Customer Support and Communications

We may use personal information to:

• Respond to product, sizing, payment, shipping, delivery, return, and refund questions
• Investigate and resolve order concerns
• Verify customer or transaction information
• Maintain our customer relationship
• Provide other requested assistance

Marketing and Advertising

We may use personal information to:

• Send marketing or promotional communications where you have consented or where otherwise permitted by law
• Measure advertising and marketing performance
• Display advertisements that may be relevant to your interests
• Understand interactions with our website, emails, and advertisements
• Improve promotional campaigns and customer outreach

You may unsubscribe from promotional emails at any time by selecting the unsubscribe option included in those emails.

Security and Fraud Prevention

We may use personal information to:

• Authenticate customer accounts
• Verify payments and transactions
• Detect, investigate, and prevent suspected fraud
• Identify illegal, unsafe, unauthorized, or malicious activity
• Protect customers, our business, Shopify, service providers, and the public
• Maintain the security and integrity of the Services

If you create a customer account, you are responsible for protecting your login credentials and should not share them with others.

Legal and Business Purposes

We may use personal information to:

• Comply with applicable laws, regulations, tax requirements, and accounting obligations
• Respond to valid legal requests, court orders, subpoenas, or government authorities
• Investigate or participate in disputes, legal claims, or proceedings
• Enforce our Terms of Service and other policies
• Protect our legal rights and the rights of customers and others
• Maintain necessary business and transaction records

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, software development kits, and similar technologies to operate and improve the Services.

These technologies may be used for:

• Essential website and checkout functionality
• Shopping cart operation
• Account login and customer preferences
• Security and fraud prevention
• Website performance and analytics
• Marketing and advertising measurement
• Personalized or targeted advertising where permitted
• Understanding customer interactions with the Services

You may manage cookies through the cookie preference tools available on our website, where provided, or through your browser settings.

Blocking certain cookies may affect website functionality, shopping cart operation, account features, or checkout availability.

Where required by applicable law, non-essential cookies and similar technologies will be used according to your consent or privacy choices.

How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes and as described in this Privacy Policy.

These recipients may include:

• Shopify, which hosts and supports the Services
• Payment processors and checkout providers
• Shipping, fulfillment, and logistics providers
• Fraud prevention and security providers
• Website hosting and technical service providers
• Data analytics and performance providers
• Customer service and communication providers
• Advertising, marketing, and business partners
• Professional advisors, including accountants, auditors, insurers, and legal advisors
• Government agencies, regulators, courts, or law enforcement authorities, when required by law

We may also disclose information:

• When you direct or authorize us to do so
• When necessary to complete a transaction or deliver a product
• Through social media widgets, login integrations, or similar features that you choose to use
• In connection with a merger, acquisition, financing, bankruptcy, reorganization, sale of assets, or similar business transaction
• To enforce applicable terms and policies
• To protect our rights, the Services, customers, or others

Our service providers and business partners process information according to their own agreements, responsibilities, and privacy notices.

Targeted Advertising and Data Sharing

We do not sell personal information in exchange for money.

However, certain uses of advertising and analytics technologies may be considered the “sale,” “sharing,” or use of personal information for “targeted advertising” under some U.S. state privacy laws.

Depending on where you live, you may have the right to opt out of these activities.

You may submit an applicable opt-out request through our data sharing opt-out page.

Your choices may apply to the browser and device used to submit the request. Additional information may be required if you want the request applied to other browsers, devices, or an identifiable customer account.

Relationship With Shopify

The Services are hosted and supported by Shopify.

Shopify collects and processes personal information concerning your access to and use of the Services to provide, protect, and improve Shopify’s services and the Services available through our store.

Information submitted through the Services may be transmitted to Shopify and other service providers, including providers located in countries other than the country where you reside.

We may use Shopify features that incorporate information from your interactions with our store, Shopify, and other merchants to help protect, operate, improve, and market our business.

In these circumstances, Shopify may be responsible for certain processing of your personal information, including responding to requests concerning Shopify’s use of your information for its own purposes.

To learn more about Shopify’s processing practices, please review the Shopify Consumer Privacy Policy.

Depending on where you live, you may also exercise applicable rights concerning information processed by Shopify through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites, platforms, or services operated by third parties.

If you follow a link to a third-party website or service that is not controlled by Ramadame, you should review that third party’s privacy and security policies and applicable terms.

We are not responsible for the privacy, security, availability, or content of third-party websites or services.

Information posted in public or semi-public areas, including third-party social media platforms, may be visible to other users and may be used by those users or platform operators.

The inclusion of a third-party link does not by itself imply endorsement of that third party, its content, products, or services.

Children’s Personal Information

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us using the details provided below to request deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms are defined under applicable law, personal information belonging to individuals under 16 years of age.

Security of Personal Information

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

Payments are processed through Shopify and supported payment providers. Ramadame does not directly store complete payment card numbers on its website.

However, no security system, storage method, or transmission over the internet can be guaranteed to be completely secure.

Please do not send sensitive payment details, passwords, or other confidential information through unsecured communication channels.

Retention of Personal Information

We retain personal information for as long as reasonably necessary to:

• Provide the Services
• Process and maintain transaction records
• Manage customer accounts
• Provide customer support
• Comply with tax, accounting, legal, and regulatory obligations
• Prevent fraud and maintain security
• Resolve disputes
• Enforce contracts and store policies

The applicable retention period may vary depending on the type of information, the nature of our relationship with you, legal requirements, and legitimate business needs.

When personal information is no longer reasonably required, we may delete or de-identify it, subject to applicable law and technical limitations.

Your Privacy Rights and Choices

Depending on where you live, you may have some or all of the following rights concerning your personal information.

These rights are not absolute and may apply only in certain circumstances. We may decline or limit a request where permitted by applicable law.

Right to Access or Know

You may have the right to request access to personal information we maintain about you and information about how it is used or disclosed.

Right to Delete

You may have the right to request deletion of personal information we maintain about you, subject to applicable exceptions and record-retention requirements.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Data Portability

You may have the right to receive a copy of certain personal information in a portable format or request that it be transferred where technically feasible and legally required.

Right to Opt Out of Sale, Sharing, or Targeted Advertising

Depending on where you reside, you may have the right to opt out of the sale or sharing of personal information or its processing for targeted advertising.

You may submit an applicable request through our data sharing opt-out page.

If you visit our website with a Global Privacy Control (GPC) preference signal enabled, we will process the signal as an opt-out request for the applicable browser and device where required and supported.

If we can associate the device sending the signal with a Shopify customer account, the opt-out request may also be applied to that account.

For more information about GPC, visit the Global Privacy Control website.

Other than legally recognized preference signals such as GPC, we may not respond to browser “Do Not Track” signals.

Marketing Communication Choices

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the applicable email.

Even after you unsubscribe from promotional communications, we may continue sending non-promotional communications concerning orders, transactions, customer service, account security, or policy updates.

UK and European Economic Area Rights

If you reside in the United Kingdom or European Economic Area, subject to applicable exceptions and limitations, you may also have the right to:

• Object to certain processing of personal information
• Request restriction of certain processing
• Withdraw consent where processing is based on consent
• Lodge a complaint with an applicable data protection authority

Withdrawing consent will not affect the lawfulness of processing completed before the withdrawal.

Exercising Your Privacy Rights

You may exercise applicable privacy rights through the methods provided on the Services or by contacting us using the information listed below.

We may need to verify your identity before processing a request, as permitted or required by law. Verification may require information that reasonably matches information already associated with your account or transaction.

You may be permitted to designate an authorized agent to submit a request on your behalf. Before accepting an authorized-agent request, we may require proof of authorization and may ask you to verify your identity directly.

We will not discriminate against you for exercising an applicable privacy right.

We will respond to verified requests within the period required by applicable law.

For rights concerning personal information processed independently by Shopify, visit the Shopify Privacy Portal.

Complaints and Appeals

If you have concerns or complaints about how we process personal information, please contact us using the information below.

Depending on where you live, you may have the right to appeal a decision concerning a privacy request or submit a complaint to your local data protection authority.

Customers in the European Economic Area can find a list of relevant supervisory authorities through the European Data Protection Board.

International Data Transfers

We, Shopify, and other service providers may transfer, store, or process personal information outside the country where you live.

When personal information is transferred from the European Economic Area or United Kingdom to a country that has not been recognized as providing an adequate level of protection, the applicable organization may use recognized transfer safeguards, such as the European Commission’s Standard Contractual Clauses, the United Kingdom’s applicable transfer mechanisms, or another legally recognized safeguard.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, the Services, legal requirements, or operational needs.

When we update this Privacy Policy, we will post the revised version on this page, update the “Last Updated” date, and provide any additional notice required by applicable law.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an available privacy right, please contact us:

Store Name: Ramadame

Website: www.ramadame.com

Email: hello@ramadame.com

Phone: +1 216-813-6177

Business Address:
931 E 17th St
Hialeah, FL 33010
United States

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM Eastern Time (ET)
Saturday–Sunday: Closed
Closed on U.S. public holidays

We aim to respond to customer inquiries within 24–48 business hours.

For the purposes of applicable data protection laws, Ramadame is the controller of personal information processed in connection with its operation of the store, except where Shopify or another third party acts as an independent controller for its own processing activities.