Refund policy

At Ramadame, we want our return and refund process to be clear and straightforward. This policy explains the return window, eligibility requirements, exchange process, return shipping responsibilities, and refund timeline for purchases made through www.ramadame.com.

This policy applies to eligible orders delivered within the United States.

1. Return Window

Ramadame accepts returns of eligible defective and non-defective products.

You may request a return within 30 calendar days after the date your order is delivered.

Return requests submitted after the 30-day return window may not be accepted.

2. Return Eligibility

To qualify for a return, the product must be in new condition.

Returned products must be:

  • Unworn and unused
  • Unwashed and unaltered
  • Free from stains, odors, damage, and signs of wear
  • Returned with all original tags attached
  • Returned in the original packaging when applicable
  • Accompanied by the order number or other valid proof of purchase

Shoes should only be tried on indoors on a clean surface. Shoes showing outdoor wear, damage, or visible signs of extended use will not be considered new condition.

Products that do not meet these requirements may be rejected and returned to the customer.

3. How to Request a Return

To request a return, contact us at hello@ramadame.com within 30 days after delivery.

Please include:

  • Your order number
  • The name and email address used for the order
  • The product you wish to return
  • The reason for the return
  • Clear photographs if the product arrived damaged, defective, or incorrect

Our customer service team will review your request and provide the applicable return instructions and designated return address.

Do not send a return before receiving authorization and return instructions from Ramadame.

4. Return Method

Returns are accepted by mail only.

Ramadame does not currently accept in-person returns or drop-offs at the business address.

All authorized returns must be sent to the designated return address provided by our customer service team. The business address listed on this policy should not be used as a return address unless our team specifically instructs you to use it.

Unauthorized returns or products sent to an incorrect address may not be accepted or processed.

5. Return Labels and Shipping Costs

Customers are responsible for obtaining the return shipping label and arranging shipment of the return package unless otherwise confirmed by Ramadame.

Non-Defective Returns

For returns caused by a change of mind, incorrect size selection, incorrect color selection, personal preference, or no longer wanting the product:

  • The customer is responsible for return shipping costs
  • Ramadame does not provide a prepaid return label
  • Original shipping charges, if any, are non-refundable

Damaged, Defective, or Incorrect Products

If a product arrives damaged, defective, or different from what was ordered, please contact us before returning it.

After reviewing and verifying the issue, Ramadame will provide an appropriate solution. This may include a replacement, refund, or reimbursement of approved standard return shipping costs.

Return shipping costs for verified damaged, defective, or incorrect products will be covered by Ramadame according to the return instructions provided by our customer service team.

We strongly recommend using a trackable shipping service and keeping the shipping receipt and tracking number until the return has been completed.

6. Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If you receive a damaged, defective, or incorrect product, contact hello@ramadame.com within the 30-day return period.

Include your order number and clear photographs showing:

  • The complete product
  • The damaged or defective area
  • The product label or packaging when relevant
  • The incorrect product received, if applicable

Please do not discard the product or its packaging while your request is being reviewed.

Once the issue has been verified, we will provide the applicable return, replacement, or refund instructions.

7. Exchanges

Ramadame accepts exchanges for eligible products requested within 30 days after delivery.

To request an exchange, contact hello@ramadame.com before sending the original product back. The product must meet all return eligibility requirements and be returned in new condition.

Exchanges are subject to product and size availability. If the requested replacement is unavailable, we may offer an alternative product or issue a refund to the original payment method.

For exchanges requested because of size, color, style, or personal preference, the customer is responsible for returning the original product and paying the applicable return shipping cost.

If an exchange is required because Ramadame sent a damaged, defective, or incorrect product, we will cover the necessary standard return shipping cost after the issue has been verified.

Any price difference associated with an exchange must be paid or refunded, as applicable, before the exchange is completed.

8. Products That Cannot Be Returned

We cannot accept returns of:

  • Products returned after the 30-day return window
  • Products that have been worn, used, washed, altered, or damaged after delivery
  • Products with missing original tags
  • Products that are not in their original condition
  • Products showing stains, odors, excessive wear, or customer-caused damage
  • Returns sent without authorization
  • Returns sent to an incorrect address contrary to the provided instructions

These restrictions do not prevent customers from contacting us about products that arrived damaged, defective, or incorrect.

9. Return Inspection

After an authorized return arrives at the designated return facility, it will be inspected to confirm that it meets this policy’s eligibility requirements.

We will notify you by email when the return has been received and let you know whether the return has been approved or rejected.

If additional information is required, our customer service team may contact you using the email address associated with your order.

10. Refunds

Approved refunds will be issued to the original payment method within 3 business days after the returned product has been received, inspected, and approved.

The refund will include the eligible product amount and any applicable taxes.

Original shipping charges are non-refundable unless the return resulted from a verified error by Ramadame, such as a damaged, defective, or incorrect product.

After Ramadame issues a refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account. This additional financial-institution processing time is outside our control.

11. Restocking Fees

Ramadame does not charge a restocking fee for eligible returns or exchanges.

Customers may still be responsible for return shipping costs as explained in Section 5 of this policy.

12. Lost or Undelivered Return Packages

Customers are responsible for the return package until it is delivered to the designated return address.

Ramadame is not responsible for return packages that are lost, damaged, or delivered to an incorrect address because the provided return instructions were not followed.

For this reason, we recommend using a trackable shipping service and retaining the shipping receipt.

13. Contact Information

For questions about returns, refunds, exchanges, or damaged products, please contact us:

Store Name: Ramadame

Website: www.ramadame.com

Email: hello@ramadame.com

Phone: +1 216-813-6177

Business Address:
931 E 17th St
Hialeah, FL 33010
United States

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM Eastern Time (ET)
Saturday–Sunday: Closed
Closed on U.S. public holidays

We aim to respond to customer inquiries within 24–48 business hours.

Please contact us and receive return authorization before mailing any product. The business address above is not automatically the return address.