Payment Terms

At Ramadame, we are committed to providing a clear, secure, and convenient checkout experience. This Payment Policy explains the payment methods available through our store, payment authorization, billing verification, currency, refunds, and other payment-related terms.

This policy applies to purchases made through www.ramadame.com.

1. Accepted Payment Methods

We currently accept the following payment methods at checkout:

Credit and Debit Cards

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Diners Club

  • Elo

  • JCB

  • UnionPay

Digital and Express Payment Methods

  • Shop Pay

  • Google Pay

  • PayPal

Shop Pay installment options may be displayed to eligible customers. Eligibility, approval, repayment terms, and availability are determined by Shop Pay and its applicable service terms.

The payment methods displayed during checkout are the official options available for your order. Availability may vary depending on your device, location, browser, order details, or payment provider.

Payment must be successfully authorized before an order can be confirmed and processed.

2. Currency and Pricing

All prices displayed on our website are listed in United States Dollars (USD), unless otherwise stated.

The total amount shown at checkout may include:

  • Product prices

  • Applicable shipping charges

  • Promotional discounts

  • Applicable sales taxes

Taxes and other applicable charges are calculated based on the information entered during checkout, including the shipping destination.

If your bank account, card, or payment account uses a currency other than USD, your financial institution may perform a currency conversion or charge additional fees. Currency conversion rates and related fees are determined by your bank or payment provider and are not controlled by Ramadame.

3. Payment Security

Transactions completed through our checkout are securely processed through Shopify and supported third-party payment providers.

Payment information is transmitted using secure and encrypted payment systems. Ramadame does not directly store complete credit card or debit card numbers on our website.

Customers are responsible for ensuring that the payment and billing information submitted during checkout is complete and accurate.

4. Payment Authorization

When you place an order, your payment provider may authorize the transaction before the order is processed.

A pending authorization may appear temporarily on your payment account. This does not necessarily represent a duplicate or completed charge. The timing for releasing an unsuccessful or canceled authorization is determined by your bank or payment provider.

If payment authorization is unsuccessful, the order may not be completed.

5. Billing Verification

To help protect customers and reduce unauthorized transactions, we may review payment, billing, shipping, and order information before processing an order.

An order may be delayed, placed on hold, or canceled if:

  • Payment authorization cannot be completed

  • Billing information is incomplete or inaccurate

  • The billing information does not match the information held by the payment provider

  • Additional payment or identity verification is required

  • The transaction is identified as potentially unauthorized or high risk

If additional information is required, we may contact the customer using the email address or telephone number provided with the order.

Failure to provide the requested verification information may result in order cancellation and, where applicable, the release or refund of the payment.

6. Failed or Declined Payments

A payment may be declined for reasons determined by the card issuer, bank, or payment provider.

If your payment is declined, please:

  1. Confirm that the card number, expiration date, security code, and billing address were entered correctly.

  2. Verify that sufficient funds or available credit are available.

  3. Contact your bank or payment provider for further assistance.

  4. Try another payment method displayed at checkout.

Ramadame may not receive specific information explaining why a payment was declined. Your bank or payment provider is generally best able to provide additional details.

7. Order Confirmation

After payment has been successfully completed, an order confirmation will be sent to the email address entered during checkout.

Please review the confirmation carefully and contact us promptly if any order information is incorrect.

An order confirmation confirms that we have received your order. If an order cannot be fulfilled, requires additional verification, or must be canceled, we will contact you and process any applicable refund to the original payment method.

8. Discounts and Promotional Codes

Only valid promotional codes may be applied at checkout.

Unless otherwise stated:

  • Promotional codes must be entered before the order is submitted

  • Only one promotional code may be used per order

  • Promotional codes cannot be exchanged for cash

  • Discounts cannot normally be applied retroactively after an order has been completed

  • Expired, invalid, or ineligible promotional codes will not be accepted

Additional restrictions may apply to individual promotions and will be stated with the applicable offer.

9. Refunds

Approved refunds are issued to the original payment method used for the purchase.

After a refund has been processed by Ramadame, additional time may be required for the funds to appear in your account. Processing times vary depending on the bank, card issuer, or payment provider.

Refund eligibility is governed by our Return and Refund Policy. Original payment-processing timelines and delays controlled by banks or payment providers are outside Ramadame’s control.

10. Incorrect or Unauthorized Charges

If you believe you were charged incorrectly or notice an unauthorized transaction associated with Ramadame, please contact our customer service team promptly.

Please provide your order number, the name used for the order, and a brief description of the issue so we can review the transaction.

If you do not recognize a transaction, you should also contact your bank or payment provider immediately to protect your account.

11. Contact Information

For questions concerning payments, billing, refunds, or order transactions, please contact us:

Store Name: Ramadame

Website: www.ramadame.com

Email: hello@ramadame.com

Phone: +1 216-813-6177

Business Address:
931 E 17th St
Hialeah, FL 33010
United States

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM Eastern Time (ET)
Saturday–Sunday: Closed
Closed on U.S. public holidays

We aim to respond to customer inquiries within 24–48 business hours.